Privacy policy

Veltrio Home
Operated by HOOVERENTERPRISECOMMERCE LLC
Website: https://veltriohome.com
Email: livebetter@veltriohome.com

Last Updated: October 22, 2026

At Veltrio Home, we value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Veltrio Home, operated by HOOVERENTERPRISECOMMERCE LLC ("Veltrio Home," "we," "us," or "our"), collects, uses, shares, and protects personal information when you visit our website, purchase our products, contact our customer support team, or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically through your use of our website, and information received from service providers or other third parties.

Information you provide

When you place an order, create an account, subscribe to communications, or contact us, we may collect:

Full name
Email address
Telephone number
Billing and shipping information
Order details and purchase history
Account information
Customer service inquiries and correspondence
Product reviews or other information you voluntarily submit

Payment information

Payments are processed through payment service providers. We may receive payment-related information such as transaction status, payment method type, and limited transaction details.

We do not generally receive or store complete payment card numbers when payments are processed through our payment providers.

Automatically collected information

When you browse our website, we and our service providers may collect:

IP address
Browser type and device information
Operating system
Pages visited and browsing activity
Referring websites
Approximate geographic location derived from your IP address
Cookie identifiers and similar technical information

2. How We Use Your Information

We may use personal information to:

Process and fulfill purchases
Confirm orders and provide shipping updates
Manage returns, refunds, and customer service requests
Communicate with customers regarding their purchases
Maintain and improve our website and shopping experience
Respond to inquiries and provide support
Detect and prevent fraud, unauthorized transactions, and security threats
Analyze website performance and customer preferences
Send promotional emails or marketing communications where permitted
Comply with applicable legal and regulatory obligations

We use personal information only for legitimate business purposes and in accordance with applicable privacy laws.

3. Shopify and Our E-Commerce Platform

Our online store is powered by Shopify, which provides the e-commerce technology that enables us to offer our products and services.

Shopify and its service providers may process personal information to support website hosting, checkout, payments, order management, security, analytics, and other store operations.

Shopify may also process certain information for its own purposes, as described in its applicable privacy notices.

For more information, visit:

https://www.shopify.com/legal/privacy

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to operate the store, remember preferences, analyze traffic, and support advertising.

These technologies may be used to:

Maintain shopping cart functionality
Remember customer preferences
Support secure checkout
Measure website performance
Understand how visitors interact with our website
Deliver or measure relevant advertising, where applicable

You can manage certain cookies through your browser settings and, where available, our website's privacy or cookie preference controls.

Disabling certain cookies may affect website functionality.

Where required by law, we will obtain appropriate consent before using non-essential tracking technologies.

5. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about products, promotions, special offers, and store updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those messages.

You may also contact us at livebetter@veltriohome.com to request removal from our marketing communications.

Transactional messages, including order confirmations and shipping notifications, may still be sent when necessary to fulfill your purchases.

6. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business.

These may include:

E-commerce service providers: Shopify and other providers supporting our online store.

Payment processors: Companies that securely process payments and assist with transaction verification.

Shipping and fulfillment providers: Companies responsible for preparing, shipping, tracking, or delivering orders.

Technology and analytics providers: Services that help us maintain, secure, and improve our website.

Advertising and marketing partners: Where applicable, services that help us measure advertising effectiveness and communicate relevant offers.

Professional advisers and legal authorities: When necessary to comply with legal obligations, resolve disputes, protect our rights, or respond to lawful requests.

We do not sell customer contact lists to unrelated third parties for their independent marketing purposes.

However, certain advertising or analytics activities may be considered a "sale," "sharing," or targeted advertising under applicable privacy laws. Where required, we provide customers with the appropriate rights and choices.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and loss.

Our e-commerce platform and payment providers may use security technologies, including encrypted connections and secure payment processing.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We encourage customers to use secure devices and protect their account credentials.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Complete transactions and fulfill orders
Maintain customer records
Provide customer support
Meet accounting, tax, and legal obligations
Resolve disputes
Prevent fraud and protect our business

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely retain it as required by law.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Obtain a copy of certain information
Opt out of marketing communications
Opt out of certain targeted advertising or data-sharing activities
Withdraw consent where processing is based on consent
Appeal certain decisions concerning privacy requests, where applicable

Some requests may be subject to legal exceptions, identity verification, or recordkeeping requirements.

To submit a privacy request, please contact:

livebetter@veltriohome.com

We will review and respond to requests in accordance with applicable law.

10. International Data Transfers

Our website and service providers may process or store personal information in countries outside your state or country of residence.

These countries may have different privacy and data protection laws.

Where required, we rely on appropriate safeguards and contractual protections when transferring personal information internationally.

11. Children's Privacy

Veltrio Home is intended for general audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices, content, or security of websites that we do not control.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or applicable laws.

When changes are made, we will update the "Last Updated" date at the beginning of this policy.

Significant changes may be communicated through our website or other appropriate channels where required by law.